The history of creation of the Customer Service Department Team

Customer Service Division was organized in 2014.
The goal is to organize customer service support at Severstal PJSC.

In 2018, a new business unit, the Contact Center, began its operations.
Main functions:

  • registration and support of customer orders from warehouses of Severstal Distribution in Cherepovets and Yaroslavl;
  • providing support to customers in ordering from the Severstal Distribution warehouses in other regions;
  • providing support in managing personal account services.
  • since 2019 the Contact Center is planned to provide assistance in registration and support of orders of customers from all Severstal Distribution warehouses.