Customer Service Department
The history of creation of the Customer Service Department Team
Customer Service Division was organized in 2014.
The goal is to organize customer service support at Severstal PJSC.
In 2018, a new business unit, the Contact Center, began its operations.
- registration and support of customer orders from warehouses of Severstal Distribution in Cherepovets and Yaroslavl;
- providing support to customers in ordering from the Severstal Distribution warehouses in other regions;
- providing support in managing personal account services.
- since 2019 the Contact Center is planned to provide assistance in registration and support of orders of customers from all Severstal Distribution warehouses.