Customer Service Department

The history of creation of the Customer Service Department Team

  1. Customer Service Division was organized in 2014. The goal is to organize customer service support at Severstal PJSC.

  2. In 2018, a new business unit, the Contact Center, began its operations. Main functions:

  • registration and support of customer orders from warehouses of Severstal Distribution in Cherepovets and Yaroslavl;

  • providing support to customers in ordering from the Severstal Distribution warehouses in other regions;

  • providing support in managing personal account services.

  • since 2019 the Contact Center is planned to provide assistance in registration and support of orders of customers from all Severstal Distribution warehouses. 

Main functions of the Customer Service Division:

  • Support and placing orders of customers for production.

  • Provision of consulting services and information to customers.

  • Control over accounts payable and accounts receivable


Vladimir Aleksandrovich Privalov
Head of Customer Service Department
Elena Evgenievna Makarova
Senior Manager of Service Support for Sales of Rolled Metal Products and Related Products to Domestic and International Customers (except Severstal Export and Severstal Distribution)