Claims handling

Severstal PJSC pays great attention to the quality of work with consumers, one of the indicators of which is the degree of customer satisfaction with the quality of the products supplied, shipment deadlines, and efficiency in resolving emerging problems.

To ensure prompt and competent response to the incoming claims and elimination of their causes, Severstal has a claim process designed to protect our customers.

Work in this area is focused on:

  • quick decision-making in relation to the defected products;
  • prompt settlement of claims and compensation for financial losses;
  • development of corrective actions aimed at eliminating the causes of claims.

We consider the emphasis on such work to be one of the most important competitive advantages, which allows us to establish trust-based and long-term relationships with our business partners.

We also ask you to pay attention to the fact that provision of the most comprehensive and correct information will make it possible to consider your claim promptly and to avoid additional correspondence to clarify certain aspects of the claim.

Contact Information
30 Mira Street, Cherepovets, Vologda Region, 162608, Russia
Sales Directorate
Head of Sales Management
Vladimir Aleksandrovich Shagin

Experts of Sales Division

Irina Nikolaevna Soloviova
Natalia Yurievna Kartashova
Irina Alekseevna Petryashova

It is possible to file a claim and track its status using personal account of the online store of Severstal PJSC