Cherepovets Steel Mill
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Technical Support Service

РAO Severstal established its customer technical support service (CTSS) in  2007.

The CTSS works in close cooperation with the key customers to provide timely support and solutions to their problems.

The CTSS’ mission:

  • Foreseeing and  preventing our customers’ problems before they  occur
  • Technical advice on manufacturing bespoke products to customer requirements, including advising on changing products’ properties and the use of the rolled stock in production.
  • Innovation: creating new products to help satisfy our customers’ needs
  • Addressing issues associated with steel processing at customer facilities, development and monitoring of corrective measures performance, including those relating to claims.
  • Contributing to enhancing efficiency and reducing costs
  • Organization of work involving approval (homologation) of the Severstal rolled products when localizing production facilities of foreign companies.
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